Most pieces are made to order within 2-3 weeks, with hand sewn items taking longer, those timescales are in product descriptions for your reference.
An order confirmation is sent through immediately, so please check your junk and provide the correct email. We send a shipping notification once your piece has been painted, packaged and sent.
We can’t give personalised updates between order confirmation and shipping confirmation, but lots of orders can be seen being painted on our Instagram story & profile.
Your shipping prices can be seen using the shipping calculator in your cart- prices are slightly higher if the parcel is heavier. We don’t have deals with shipping providers as we’re a small brand, so we use Royal Mail and have to charge what they do.
Free Standard Shipping- Standard Second Class with Royal Mail- Arrives 1-3 days after the piece has been dispatched.
Tracked airmail- Arrives 3-14 working days after the piece has been shipped, Europe usually within 7 days. Royal Mail are experiencing Covid delays, so please bare with and get in touch if you think something is wrong.
Where is my parcel?
It is very rare for a parcel to go missing, please ensure you have waited 2-3 weeks for your piece to be painted, received a shipping confirmation, then waited for the estimated shipping time for your part of the world.
Also ensure you check at your local sorting office, as delivery people sometimes knock when you're out and then don't leave a card. If you'd like courier service, message us- we don't offer it as standard as the cost is quite high, but we understand that you may need something quickly for a special occasion.
If you have waited this correct amount of time, please contact us immediately so that we can sort the problem out as fast as we can for you. You can do this through your account or by emailing firstname.lastname@example.org