All of our pieces are made to order within 3-10 working days. An order confirmation is sent through in the first few days, then we send a shipping notification once your piece has been painted, packaged and sent.
Free Standard Shipping- Standard First Class with Royal Mail- Arrives 1-3 days after the piece has been shipped.
Upgrade for £7.99- Express next day- Arrives before 1pm on the day after the piece has been shipped.
Free shipping for orders over £120, same arrival time as below.
£5.99 Airmail- Arrives 3-7 working days after the piece has been shipped, untrackable.
£13.99 Tracked airmail- Arrives 3-14 working days after the piece has been shipped, Europe usually within 7 days.
Where is my parcel?
It is very rare for a parcel to go missing, please ensure you have waited 3-10 working days for your piece to be painted, received a shipping confirmation, then waited for the estimated shipping time for your part of the world. Also ensure you check at your local sorting office, as delivery people sometimes knock when you're out and then don't leave a card. If you'd like courier service, message us- we don't offer it as standard as the cost is quite high, but we understand that you may need something quickly for a special occasion.
If you have waited this correct amount of time, please contact us immediately so that we can sort the problem out as fast as we can for you. You can do this through your account or by emailing firstname.lastname@example.org