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Privacy policy

Privacy Policy

This Privacy Policy describes how We Are Hairy People Ltd (“we”, “us”, “our”) collects, uses and shares your personal information when you visit or make a purchase from www.wearehairypeople.co.uk (the “Site”).

We are committed to protecting your privacy and handling your personal information responsibly.

Business details

We Are Hairy People Ltd
The Clock Tower, 5 Farleigh Court, Old Weston Road, Flax Bourton, Bristol, United Kingdom, BS48 1UR
Company number: 15602463


Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, cookies installed on your device, and information about how you interact with the Site.

We refer to this automatically collected information as “Device Information”.

We collect Device Information using technologies including:

  • Cookies — data files placed on your device which may include an anonymous unique identifier. Cookies help our website function, remember preferences, analyse website usage and improve your experience.
  • Log files — which track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
  • Web beacons, tags and pixels — electronic files used to record information about how you browse and interact with the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Delivery address
  • Payment information
  • Email address
  • Telephone number (where provided)
  • Order details

We refer to this information as “Order Information”.

If you purchase a personalised product, we may also collect photographs, images or other content you provide to us in order to create your order.

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.


How do we use your personal information?

We use the Order Information we collect to:

  • Process and fulfil orders placed through the Site
  • Process payments
  • Arrange shipping and delivery
  • Provide invoices, order confirmations and updates
  • Communicate with you about your order
  • Respond to customer enquiries
  • Create personalised products where requested
  • Screen orders for potential fraud or security risks

We may also use your information to send you information about our products, services and offers where you have provided consent or where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

We use Device Information to:

  • Help screen for potential fraud and security risks
  • Improve and optimise our Site
  • Understand how customers browse and interact with our website
  • Analyse the performance of our marketing and advertising campaigns


Customer-submitted photographs and personalised products

When you submit photographs, images or other content to us for the purpose of creating a personalised product, you confirm that you have the necessary rights and permissions to provide that content and that it does not infringe another person’s rights.

We use customer-submitted images and information for the purposes of creating, processing and fulfilling your order.

We may use photographs or images of completed products for marketing purposes, including showcasing our products on our website or social media channels, where we have appropriate permission to do so.

We reserve the right to decline requests where submitted content appears to infringe another person’s rights or is otherwise unsuitable.


Sharing your personal information

We share your Personal Information with trusted third parties where necessary to operate our business and provide our services.

For example:

  • Shopify — our ecommerce platform which allows us to sell products online and manage orders and customer information.
  • Shopify Email — our email marketing service, which we use to send newsletters, product updates and marketing communications where you have provided consent or where permitted by applicable law.
  • Loox Reviews — our product review service, which allows customers to leave reviews and helps us display customer feedback on our website.
  • Payment providers — to process payments.
  • Printing and fulfilment partners — to create and deliver products.
  • Delivery providers — to ship orders and provide tracking.
  • Analytics and marketing providers — to help us understand website usage and improve our services.

We aim to ensure that these third parties only receive information necessary to provide their services.

You can read more about how Shopify uses Personal Information here:

https://www.shopify.com/legal/privacy

We may also share Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.


Behavioural advertising

As described above, we may use Personal Information to provide marketing communications and advertising that may be relevant to your interests.

We may use third-party advertising services, including services provided by companies such as Meta and Google, which may use cookies, pixels or similar technologies to measure advertising performance and provide personalised advertising.

For more information about how targeted advertising works, you can visit:

Network Advertising Initiative:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of personalised advertising using the links below:

Facebook/Meta:
https://www.facebook.com/settings/?tab=ads

Google:
https://www.google.com/settings/ads/anonymous

Microsoft/Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some advertising services through the Digital Advertising Alliance:

http://optout.aboutads.info/


Google Analytics

We may use Google Analytics to help us understand how customers use our Site and improve our website.

You can learn more about how Google uses Personal Information here:

https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout


Do Not Track

Please note that we do not currently alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.


Your rights

If you are located in the UK, European Union or European Economic Area, you may have rights regarding the personal information we hold about you, including:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information where applicable
  • The right to object to certain processing
  • The right to request restriction of processing
  • The right to request transfer of your information where applicable

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to make a complaint to the relevant data protection authority.

We process information relating to orders because it is necessary to fulfil our contract with you. We process other information where necessary for our legitimate business interests or where you have provided consent.


International transfers

Some of our service providers may process personal information outside the UK and European Economic Area, including in countries such as the United States and Canada.

Where required, we use appropriate safeguards for international transfers in accordance with applicable data protection laws.


Data retention

When you place an order through the Site, we retain your Order Information for our records unless you request deletion and we are not legally required to retain that information.

We may retain certain information where necessary for accounting, tax, legal or business record purposes.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements or operational reasons.

We recommend checking this page periodically for updates.


Contact us

For more information about our privacy practices, questions, complaints, or to exercise your data protection rights, please contact:

Email: sarah@wearehairypeople.co.uk

We Are Hairy People Ltd
The Clock Tower, 5 Farleigh Court, Old Weston Road, Flax Bourton, Bristol, United Kingdom, BS48 1UR
Company number: 15602463