Shipping policy

Shipping Policy

Processing and creation times

Our products are created with care and many items are made to order.

Eco-printed items are made to order and usually take 5–8 working days to create before dispatch.

Hand painted and hand printed items are made to order and usually take 1–2 weeks to create before dispatch. If you are sending a garment to us, this timeframe begins once we have received your item.

You will receive another notification when your order has shipped.

Delays caused by Royal Mail or other delivery providers are sometimes outside of our control, but your order will be tracked where available and we will always do our best to help resolve any unexpected issues.

Domestic Shipping Rates (UK)

We offer £3.95 flat rate shipping within the UK via Royal Mail Tracked 48. This service is estimated to arrive 1–3 working days after your dispatch email.

Please note that we operate from two studios in Bristol. If your order contains items that need to be fulfilled from both locations, your order may be shipped separately and additional shipping charges may apply. At checkout, shipping will be calculated based on how many locations are required to fulfil your order.

We offer free UK shipping on orders over £100.

International Shipping

We currently offer tracked international shipping to selected countries including the USA, EU countries, Canada, Australia and New Zealand.

International shipping is £19.50 and requires a signature on delivery. Delivery is estimated at 1–2 weeks after dispatch.

If you are unavailable to sign for your parcel, it will usually be taken to your local sorting office or delivery centre for collection. If the parcel is not collected within the timeframe set by your local postal service, it may be returned to us.

Orders shipped internationally may be subject to import duties, taxes, customs fees or other charges depending on your destination country and the value of your order. These charges are the responsibility of the customer and We Are Hairy People is not responsible for any fees applied by your country’s customs authorities.

Customs rules and thresholds vary by country, so we cannot guarantee that additional charges will not apply.

How do I check the status of my order?

When your order has shipped, you will receive tracking information where available.

If you haven’t received your order within the estimated delivery timeframe after receiving your shipping confirmation email, please contact us at sarah@wearehairypeople.co.uk with your name and order number, and we will look into it for you.

In most cases, delays are caused by small postal delays, but whatever the cause, we will always do our best to help resolve the issue.

You can also contact us through the chat box on our website.

Returns, cancellations and refunds

Non-personalised printed items

For non-personalised printed items, we accept returns within 30 days of delivery, provided the item is unused and in its original condition.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

This does not affect your statutory rights, including your legal right to cancel eligible orders where applicable.

Personalised and made-to-order items

Many of our products are personalised or made to order specifically for you. This includes hand painted items and other customised products.

Because these items are created according to your individual requirements, they cannot usually be returned or cancelled due to a change of mind.

This does not affect your statutory rights if an item is faulty, damaged, or not as described.

Problems with your order

If your order arrives damaged, incorrect, or has a genuine production fault, please email us as soon as possible at sarah@wearehairypeople.co.uk with your order number and a photo showing the issue.

We review these cases individually and may arrange a refund, exchange, repair, repaint, or reimbursement depending on the circumstances.

Please be reassured that mistakes are very rare — we take great care when creating and checking orders before they leave us.

If you have any further questions, please don’t hesitate to contact us at sarah@wearehairypeople.co.uk.